FREQUENTLY ASKED QUESTIONS

Frequently asked questions

The BikeCap bicycle covers are equipped with an anti-theft ribbon. You can tie it to the bottom of your saddle. In this way the case stays nicely in place, even when you are not using it for a while and you store it under your saddle. You also make it harder for a potential thief to remove the case.

See below a schematic drawing of the application: anti-theft ribbon. On this drawing you see 3 methods to attach the cover. To determine what your personal preference is.

  1. To the seat post; you pull the cover through the loop.
  2. Around the “spring” under your saddle; you pull the cover through the loop.
  3. Remove the seat post, thread the loop through it and replace the seat post.

anti-theft ribbon instruction

In principle, our items are made in such a way that they are suitable for every bicycle.

Here we make a distinction between adult and children’s bicycles with regard to the saddle covers. For the beach cruiser bikes, we recommend the adult-sized saddle cover in connection with the wide saddle that this type of bicycle has. The dimensions of the covers are stated in the product information of each item.

The chosen material is a woven fabric, which after treatment with a coating is made water-repellent.

After placing your order you will receive a confirmation email. This contains all the details of your order.

​Your chosen BikeCap ​​items will be packed and sent with care. You may return or exchange the item. Everything is clearly described on the shipping and exchanging and returning pages.
Our customer service is there for you. Both by telephone on +31 182 51 54 57 and via our contact form. We listen to your story and come to a solution together.

Do you want to change something in your account or regular customer data? By logging in you can change all your personal details by clicking on ‘edit’.

For shipments within the Netherlands we strive to deliver the next day. If you order on weekdays before 5 p.m., you can expect our package to arrive the next day (except Sunday).

The shipping costs are € 5.90 per shipment within the Netherlands.

​Yes that is certainly possible. The shipping costs are adjusted accordingly. When entering the country, the exact shipping costs will be visible.
We have prepared a contact form in which you can explain your question. We will answer your question as soon as possible.